CUSTOMER CARE
Do you have any questions or concerns ? We’re always ready to help! You are more than welcome to click the chat bubble at the bottom right of your screen for an immediate response or send us an email at ericalynn@ellebyel.com
FAQ
Do you offer bulk order pricing?
Yes we do! If you have a large order and would like bulk pricing, please email us with the details of your order. Thank you!
Do you offer free shipping?
All customers are responsible for shipping costs unless otherwise noted.
Do you provide International delivery?
Unfortunately, international delivery is not currently available at this time.
What is your return policy?
There are no refunds unless there is a defect in the item. Please note that women's tees are fitted and true to size. There are no refunds or returns given for sizing issues.
What if I did not receive my item?
Please be sure to type your address correctly when checking out. Once your order is received, a shipping label is printed based on the information you enter. We will not replace any merchandise not received due to an incorrect or mistyped address. If items get lost in transit with a correct address on the mailing label, we will help you resolve your issue with the US Postal Service.
What do you do with my information that is entered on this site?
Your privacy matters! ELLE collects and uses your personal information for the following purposes:
To improve customer service
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Your information helps us respond effectively to your customer service requests and support needs.
To personalize your experience
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We may use your information to understand how our users use the services and resources provided on our site.
To improve our site
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We continually strive to improve our website based on the information and feedback we receive from you.
To process transactions
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We will use your information to fulfill your order. We do not share this information with outside parties.
We will send order updates and responses to inquiries to the email used when placing the order. We do not sell, trade, or rent users' personal identification information to others.
By using this site, you signify your acceptance of this policy and terms of service.