CUSTOMER CARE

 

Do you have any questions or concerns ? We’re always ready to help! You are more than welcome to click the chat bubble at the bottom right of your screen for an immediate response or send us an email at ericalynn@ellebyel.com

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FAQ

 
Do you offer bulk order pricing?
Yes we do! If you have a large order and would like bulk pricing, please email us with the details of your order. Thank you!
Do you make custom tees/hats?
Yes we do! If there is a custom item that you would like to order, please email us the details of your order for a consultation. If the order is something that you saw on our Instagram, please send us the photo of the item. Thank you!
 
Do you offer free shipping?
All customers are responsible for shipping costs unless otherwise noted.

Do you provide International delivery?

Unfortunately, international delivery is not currently available at this time.

What is your returns policy?
No refunds will be given unless there is a defect in the item. Please note that women's tees are fitted and true to size. No refunds or returns will be given for sizing issues.
What do you do with my information that is entered on this site?

Your privacy matters! Elle collects and uses your personal information for the following purposes:

• To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs. 

• To personalize your experience 

We may use your information to understand how our users use the services and resources provided on our site. 

• To improve our site

We continually strive to improve our website based on the information and feedback we receive from you. 

• To process transactions

We may use the information that users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide service. 

 

The email address that you provide for order processing, will be used to send you information and updates pertaining to your order. It will also be used to respond to your inquiries, and/or other requests or questions. We do not sell, trade, or rent users' personal identification information to others. 

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site.